Terms of use and terms of purchase

TERMS OF USE AND TERMS OF PURCHASE

Welcome to the FitKit mobile app. By using it, you agree to the Terms of Use and Terms of Purchase (defined below). Please read them carefully. If you have any questions, please contact us at info@fitkit.app.

SUBSCRIPTIONS

Package “S”

  • The monthly subscription for this package is in the amount of MKD 1.500,00.
  • In the case of a one-time payment for a period of 12 months, the subscription fee is in the total amount of MKD 15.000,00.
  • This package includes the use of services with a value of 1 or 2 credits, and the user of this package can use one appointment/visit per day.

Package “M”

  • The monthly subscription for this package is in the amount of MKD 3.400,00.
  • In the case of a one-time payment for a period of 12 months, the subscription fee is in the total amount of MKD 31.000,00.
  • This package includes the use of services with a value of 1, 2, 3 , 4 or 5 credits, and the user of this package can use one appointment/visit per day.

Package “L”

  • The monthly subscription for this package is in the amount of MKD 9.000,00.
  • In the case of a one-time payment for a period of 12 months, the subscription fee is in the total amount of MKD 60.000,00.
  • This package includes the use of services with a value of 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12,13, 14 or 15 credits, and the user of this package can use a maximum of two appointments/visits per day, with a daily limit of the total number of credits used to 15.

“XL” subscription

  • The monthly subscription fee for this package is in the amount of MKD 15.000,00.
  • In the case of a one-time payment for a period of 12 months, the subscription fee is in the total amount of MKD 150.000,00.
  • This package includes the use of all offered services, and the user of this package can use the services without limitation on the number of appointments/visits per day, with a daily limit on the total number of used credits of 30.

PAYMENT DETAILS

  • If the payment is not successful, the user’s access to the services will be blocked until a successful transaction is made within the next 30 days.
  • If the user wishes to move to a higher subscription fee package, the amount already paid from the lower package cannot be topped up. In this case, the user will need to pay the prescribed subscription fee for the upgraded package to which they wish to move and the subscription from the higher package will be activated immediately.
  • If the user wants to move to a package with a lower subscription fee, in the settings menu, the user will first need to cancel the current package, and it will remain active until the end of the last day of the respective month when the cancellation was made. After the last day of the active package ends, the user will be able to move to a package with a lower subscription fee.
  • If the user subscribes on the last day of the current month, any subsequent charges will occur on the last day of the month.

RULES OF CONDUCT AND PROTECTION AGAINST MISUSE

  • A single profile, or a single user, can be logged in exclusively on one device at a time.
  • If a profile (user) changes device more than twice within 30 days, on the third attempt, the user will receive a warning that according to the terms of use of the application, it is not allowed to change a device more than twice. If the user nevertheless changes the device for the third time within one month, the profile will be blocked.

The User expressly confirms that he/she is aware of and agrees to pay a contractual penalty to FitKit in the amount of five times the amount of money that the service provider will charge FitKit, as a result of misuse or use of the FitKit application by the User contrary to these Terms of Use and Terms of Purchase, especially in the case of:

  • Generating codes that the user knowingly cancels and later shows as a picture at the service provider’s reception;
  • Sharing login codes with third parties, which applies to users – employees of companies that do not have written permission to share the benefits;
  • Use of subscriptions (S, M, L, XL) by multiple people.

IN-APP CREDITS

A credit is the currency we use in the FitKit application. Each location or activity has a certain value in credits and with each code generation and eventual appointment visit, a certain number of credits is deducted from the user’s selected package. Each monthly credit package is valid for 30 days. Unused credits after the 30th day are deleted and cannot be used again, unless FitKit has a current promotion for which FitKit will change this pricing policy during the specific promotion period.

The user can purchase a different amount of credits through the application itself using a debit or credit card, as follows:

  • 2 credits for a total amount of MKD 160,00;
  • 15 credits for a total amount of MKD 1.000,00;
  • 30 credits for a total amount of MKD 1.800,00.
  1. ACCEPTANCE OF THE TERMS OF USE AND TERMS OF PURCHASE

By using the mobile application, the User accepts the Terms of Use and Terms of Purchase (defined below).

  1. ABOUT THE APPLICATION

The application is a systemically developed platform with information for registering attendance at training/exercise sessions and booking appointments by Service Users through code generation.

The application is available for download on App Store and Play Store.

  1. USER PROFILE

The User may register and maintain only one profile for personal use. The User is required to update the data in his/her profile. The User agrees that FitKit has no responsibility for any incident that may arise or be related to the user’s profile. The User is solely responsible for maintaining the security of his/her profile.

The user profile is not transferable and should not be shared or sold to another person. Any violation of these Terms of Use may result in the deactivation of the profile without prior notice to the user. A deactivated or removed profile loses paid subscriptions. The user creates his/her own username and password, and the user is solely responsible for keeping them confidential and secure.

  1. USING THE APPLICATION

As a prerequisite for using the application, the User agrees that:

  • Is at least 18 years old;
  • The use of the Application at all times will be in accordance with these Terms;
  • Purchases of packages are for the User’s personal use only;
  • FitKit may use the User’s email address to send promotional offers exclusively in the context of the services available on the FitKit application.

Only the Service Providers are responsible to the Users for the quality of the services offered.

  1. TERMS OF PURCHASE

Service users can purchase a subscription to generate codes used for booking appointments with service providers only if they have a registered account on the application.

The application uses a secure virtual payment system supported by Stopanska Banka AD Skopje. The payment card data entered during payment or purchase is not stored in the application.

FitKit does not have access to Users’ payment card information, nor to those who would make payments on behalf of the Users.

For the description of the offers in the FitKit Application provided by the Service Providers, FitKit does not guarantee, nor is responsible for providing the service or any complaints related to the quality of the offer.

FitKit may refuse to process a purchase or cancel a completed purchase, if it is reasonably necessary, in accordance with applicable laws or in order to respond to misinterpretation, fraud, or potential violations of laws or the Terms of Use.

If a particular offer becomes unavailable for purchase, FitKit will cancel the purchase and notify the User by email.

The dates published on the application are available for reservation for every registered member.

By booking and paying for an appointment through the application, a code is generated, which must be presented to the Service Providers before the scheduled appointment begins at the selected location.

  1. USE OF CODES FOR SUCCESSFULLY BOOKED APPOINTMENTS

The User is obligated to show the Service Provider the purchased code from the application before the start of the scheduled appointment, as well as their profile with the correct name and photo for identification.

If the User does not show the code and their profile with the correct name and picture, the Service Providers have the right to refuse the User’s use of the service.

The User is obligated to observe the time and place of the exercise/training and to bring appropriate exercise equipment, otherwise the Service Providers reserve the right to not allow the User to use the booked appointment.

Appointment codes purchased by Users are valid for 30 (thirty) days from the date of purchase. After the 30 days expire, the codes become invalid, and Users will not be able to use them.

  1. REFUND AND SUBSCRIPTION PAUSE POLICY

The User may submit a request for a refund of funds (“Refund Request”) to FitKit, by email at info@fitkit.app, with a detailed explanation of why the request is being made.

FitKit has complete discretion to decide whether a submitted Refund Request will be accepted or not.

In case of acceptance of the Refund Request, FitKit will retain from the total amount paid:

– the corresponding amount for the period during which the subscription was active; and

– 30% as an administrative fee, which refers to resources related to processing the Refund Request, including the time of customer support agents and FitKit’s financial department.

In case of rejection of the Refund Request, FitKit is under no obligation to provide a reason for the rejection.

In case of rejection of a Refund Request submitted by a user who has provided credible evidence of the existence of a specific medical reason for which the Refund Request was actually submitted, FitKit may allow the user to pause the subscription, which can be resumed when the reason for which the Refund Request was submitted ceases to exist.

  1. PROTECTION OF PERSONAL DATA

FitKit processes the personal data of Users in accordance with the legal regulations for personal data protection in the Republic of North Macedonia, i.e. the Law on personal data protection and the by-laws.

Categories of personal data that are processed:

  • Identification data: User’s first and last name, user’s personal photograph, user’s unique identification number, user’s ID card number, user’s residential address and user’s telephone number.
  • Application usage data: user’s email address, gender, date of birth, location of the device from which the Application is used.

FitKit is the exclusive controller of the personal data that Users have directly shared in the application and undertakes not to disclose personal data to third parties, except in cases as defined in these Terms.

FitKit is a processor of personal data that Users have shared on the basis of an Agreement concluded with certain collaborators of FitKit and use the services available in the Application on the basis of mutual consent and agreement. As a processor of this data, FitKit undertakes not to disclose personal data to third parties.

FitKit may use Users’ data exclusively for identifying users when creating a profile, for forced debt collection, for its own statistical purposes, and in order to improve the Users’ experience when using the application and for promotional materials exclusively in the context of using the Application.

  1. COPYRIGHTS AND TRADEMARKS

The application contains protected material, copyrights, trademarks, including, but not limited to, text, software, images, video and graphics. Everything on the application is the exclusive property of FITKIT INTERNATIONAL DOO e-mail: info@fitkit.app. FITKIT INTERNATIONAL DOO holds the copyright over the selection, arrangement, coordination or modification of the content, as well as over the content originally owned by the application. FITKIT INTERNATIONAL DOO holds the copyright over the photographs that are in its possession, such as photographs taken for the purposes of the offers.

Any copying, distribution, transfer, modification, participation in sale, posting links or in any way using the content of the application, partially or completely, without the express written consent of FITKIT INTERNATIONAL DOO, is strictly prohibited.

Any violation of this policy may result in breaches of copyright, trademark or other intellectual property and may lead the end user to civil and/or criminal proceedings.

The FitKit logo is a registered trademark of FITKIT INTERNATIONAL DOO. All rights in relation to this trademark are reserved. Unless otherwise specified, all other trademarks that appear on FitKit are the property of the Service Providers.

  1. DISPUTE RESOLUTION AND JURISDICTION

All disputes that may arise exclusively in connection with the use of the application will be attempted to be resolved amicably or through mediation by the parties. In the event that the disputes cannot be resolved amicably, the competent court will be the Primary Civil Court Skopje.

FitKit is not responsible for any disputes that may arise between Users and Service Providers.

For everything not regulated by these Terms of Use, the applicable legal regulations in the Republic of North Macedonia will apply.

These Terms were last updated, published and effective as of 11.03.2025.